Refund Policy

Overview

At Byteroot LLC, we are committed to delivering high-quality work. We stand behind our services and aim to ensure every client is satisfied with their project outcome.

1. Deposits

A 50% deposit is required before project work begins. This deposit is non-refundable once work has commenced, as it covers time spent on planning, scoping, and initial development.

2. Project Cancellations

If you choose to cancel a project before work begins, you are entitled to a full refund of any deposit paid. If cancellation occurs after work has begun, you will be refunded the deposit minus the value of work completed up to the cancellation date, calculated at our standard hourly rate.

3. Completed Projects

Once a project has been delivered and accepted, no refunds will be issued. "Accepted" means: (a) you have confirmed acceptance in writing; or (b) 7 days have passed since delivery with no objection raised.

4. Dissatisfaction & Revisions

If you are not satisfied with a deliverable, please contact us within 7 days of delivery. We will work to resolve the issue through revisions as outlined in your project agreement. Our goal is to meet the agreed specifications — not to subjectively alter scope after delivery.

5. Technical Failures

If a deliverable fails to function as agreed in the project specification due to our error, we will fix it at no additional charge within the support window specified in your agreement. This does not constitute grounds for a refund unless we are unable to resolve the issue within a reasonable timeframe.

6. Subscription or Retainer Services

For ongoing retainer or subscription agreements, you may cancel at any time with 14 days written notice. You will not be charged after the cancellation period. No refunds are issued for the current billing period.

7. Requesting a Refund

To request a refund or raise a billing concern, contact us at support@byterootllc.com with your order number and a description of the issue. We will respond within 3 business days.

8. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Unauthorized chargebacks on completed work may result in collections proceedings and suspension of future services.